Frequently Asked Questions
Can I buy single European cup tickets? Do we sit next to each other when we order multiple tickets? Where can I see my seat number? Is there a possibility that access will be denied at European matches? How many Packages can I purchase? Can I order Packages for matches after the Winter break? Are there other selling points to buy Ajax match tickets? Can I order parking tickets / Arena cards in advance? When I buy tickets for someone else, can he or she pick them up?
How can I pay my packages? Which creditcards are accepted? Is there a VAT specification on my invoice? Can I pay later?
When can I pick up my tickets? Can I send my tickets to my home address? What do I have to bring when picking up my tickets? Can someone else pick up my tickets? Until how late after kickoff can I pick up my ticket? Where can I pick up my tickets?
Returns and Cancellation Policy
Until when can I cancel my order? Can I get a refund when I don't pick up my tickets?
Terms and Conditions
What are the terms and conditions?
Can I make changes in my account? How can I get to the stadium by public transportation Can I also visit matches of the Ajax youth and ladies teams?